Ms office activation 21 first time activation on my new Inspiron 5440 and Dell techs unable to activate Office 2021

Hi junaid3929:

Are any of the links provided in employee @Dell-Brad L 's 19-Jun-2020 topic Microsoft Office Activation helpful?

NOTE: My Microsoft Office 2019 C2R software was purchased from Best Buy Canada (i.e., it was not purchased via Dell). 

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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.4780 * Firefox v130.0.0 * Microsoft Defender v4.18.24070.5-1.1.24070.3 * Malwarebytes Premium v5.1.9.124-1.0.5014 * Macrium Reflect Free v8.0.7783 * Microsoft Office Home and Business 2019 C2R Version 2408 / Build 17928.20114 * Dell Update for Windows Universal v5.4.0 * My Dell v2.2.6.0

Hey Imacri , Troubleshooting steps provided in those document is not helpful . Office home and student  2021 was included in the laptop purchase via Dell . 

All the software that was included with the device on a new purchase has to be in Dell Digital locker. The problem here is office license is not available in my Dell digital locker . Until that is done it fill not fix the issue. 

... The problem here is office license is not available in my Dell digital locker . Until that is done it fill not fix the issue. 

Hi @junaid3929 :

Then I doubt I'll be able to help. Hopefully @DELL-Chris M or one of the other Dell employees will respond and be able to connect you with someone in 2nd-tier support for further investigation.

Unfortunately, KAMAKSHIGLOBAL is reporting the same problem in their 24-Aug-2024 topic MS Office 2021 Activation and states "MS tech tried everything to fix and in the end they informed me by email that the manufacturer has not done the binding of ms office with my device" so Dell seems to be pointing the finger at Microsoft in that instance.

... While the support team has attempted to address the issue by uninstalling and reinstalling Office, the license remains inactivated. checking my dell digital locker (empty), my MS account (again no record) ..

As I noted before, I purchased my own MS Office Home and Business 2019 Click-to-Run license from an authorized retailer (i.e., my license was not purchased from Dell) so if I need to reinstall my MS Office software then I can do so from the Services & Subscriptions tab of my Microsoft Account at https://account.microsoft.com/services/. However, your original post indicates you've already logged in there and confirmed your license information has not been uploaded there.

The Dell support article How to Find and Activate Microsoft Office 2019, 2021, or 365 on Your Dell Computer is another good resource but I would hope that Dell customer support has already suggested you try the instructions posted in that support article.

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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.4780 * Firefox v130.0.0 * Microsoft Defender v4.18.24070.5-1.1.24070.3 * Malwarebytes Premium v5.1.10.127-1.0.5021 * Macrium Reflect Free v8.0.7783 * Microsoft Office Home and Business 2019 C2R Version 2408 / Build 17928.20114 * Dell Update for Windows Universal v5.4.0 * My Dell v2.2.6.0

@junaid3929 There was an outage on the backend, we fixed it so Office should be getting activated now. Please try to activate Office again. 

If you're still having any issues, please use Get Help Now, located on the bottom right of this screen: 

@lmacri Thank you for tagging me!