2 Posts
0
11700
October 12th, 2019 22:00
Inspiron 5584, DMC, not supported
I purchased my new laptop Dell Inspiron 5584 from a retailer a few weeks ago. This laptop was released in 2019 and it has Bluetooth feature. I have my laptops dell warranty till 2021. Now when i try to install dell mobile connect app from Microsoft Store it says "Device not supported". I have even tried installing Dell Mobile Connect Drivers but it still doesn't work.
How can i fix this issue?
Help will be highly appreciated.
Thanks.
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Stefan.Verwey
24 Posts
0
July 28th, 2020 02:00
Please see the solution at the end of this post.
Rockyc1
3 Posts
0
October 19th, 2019 15:00
I have a Dell 3480 AIO desktop newest windows 10, only three mo's old. My mobile app it just jumps off the screen if I try to make a call or send a message, will only stay up on notifications. I have asked tech support about it but got no real answer; it's paired and working somewhat. Tried uninstalling and reinstalling and still does the same. It is very annoying.
DELL-Cares
Moderator
•
27.1K Posts
0
October 20th, 2019 00:00
I understand your concerns. Could you let me know how you managed to install Windows 10 on the computer? Did you purchase it and do you have the product key?
Considering that the system has a basic hardware warranty our support towards software are limited. However, we will provide best-effort support to see what best can be done.
Dell-ShalviD
Rockyc1
3 Posts
0
October 20th, 2019 02:00
The windows were on the system when I purchased it in late July; it has been updated to the newest windows by Microsoft just the last few weeks to the latest windows 10. I also have a four-year warranty with Dell's support. I have version 1903 of windows 10 Home, installed by Microsoft. I also have a premium warranty with Dell.
DaveLachance82
1 Message
0
January 23rd, 2020 20:00
I do have the same issue.
I just bought my new laptop today and i can't download the app !
Dell Inspiron 5584 with Windows 10 Family
Not cool.
husnain9192
3 Posts
0
May 20th, 2020 10:00
Also, I get windows 10 installed from the dealer where I bought my laptop and it shows the product key.
husnain9192
3 Posts
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May 20th, 2020 10:00
Love Afridi
1 Message
0
May 26th, 2020 00:00
i havethe same problem in dell 5548 when i download the drivers from dell site and try to install it. showing error The Operating system is not adequate for running dell mobile connect driver i have windows 10 professional plus 64 bit
if there is any solution to problem please share with me??????
Dharmendrasingh Rajput
1 Message
0
July 3rd, 2020 00:00
I'm also facing the same issue on my Dell Inspiron 5570. I purchased this product in October-2019 and it came up with pre-installed Windows 10. I bought this from an authorized store. I also tried to install Dell Mobile Connect driver, but then also it is showing me your device doesn't support this. What should I do now?
BryDam10
1 Message
0
July 29th, 2020 07:00
Could you solve your problem?
Stefan.Verwey
24 Posts
0
July 29th, 2020 11:00
Hi BryDam10
Yes, please see the documented solution at the end of the post:
https://www.dell.com/community/XPS/Dell-Mobile-Connect-App-not-compatible-with-this-device/m-p/7540909#M59742
Joe.Oppenheim had given it all in text and I had added a screenshot of his solution on my system and it works 100%.
Regards
Stefan
Thana C.
1 Message
1
September 1st, 2020 02:00
This solution works for me as well