17 Posts
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1301
October 27th, 2020 10:00
Inspiron 5490 AIO, DMC App out of date
Hi, I have a Inspiron 5490 AIO and until this morning I was able to use the DMC (Dell Mobile Connect) feature. I performed an updated to my desktop and when I try to connect my phone, I receive and error message stating that the Mobile Connect App on my phone is out of date. I currently have version 3.1.0. installed on my iPhone, which is the latest. Is anyone else having this issue? I contact support and they told me it was a software issue and for $99 they will fix it.
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yolandac1
17 Posts
0
October 29th, 2020 05:00
I fixed it by uninstalling DMC, then reinstalling it. Works fine now. Thank you for all your suggestions, for me.
DELL-Cares
Moderator
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27.1K Posts
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October 27th, 2020 11:00
Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well.
RoHe
10 Elder
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45.2K Posts
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October 27th, 2020 11:00
You probably have to look in Apple's app store for an update for the iPhone.
yolandac1
17 Posts
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October 27th, 2020 12:00
the latest version is installed - 3.1.0.
RoHe
10 Elder
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45.2K Posts
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October 28th, 2020 16:00
Are you sure it's referring to the app on the phone, rather than the app on the PC?
The latest version for your PC is here <ADMIN NOTE: Broken link has been removed from this post by Dell>
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yolandac1
17 Posts
0
October 28th, 2020 18:00
Yes I am sure.
The error msg states "The Dell Mobile Connect app on your phone is out of date. Please update your app to continue."
DELL-Jesse L
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17.6K Posts
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October 29th, 2020 05:00