Unsolved
2 Posts
0
2701
March 28th, 2021 06:00
Has ANYONE gotten the Dell OS Recovery Tool to work?
Am trying to make a recovery USB. Am constantly getting the error message -
"Sorry. An error occurred while extracting image file usbkey.zip. Please check the file and try again."
Searching the web finds many people who didn't get the Dell OS Recovery Tool to work (despite using the program as an admin, making sure the USB was FAT32 and other odd tidbits of advice).
HAS anyone ever gotten the program to work, or should I be looking for a workaround?
mirileh
2 Posts
0
March 28th, 2021 07:00
(I'm confused - and new to Dell - why do I need a service tag here?)
frikadelle
2 Posts
0
June 16th, 2021 05:00
I have the same issue, and have tried all the described work arounds:
- running as Administrator
- reformatting USB key to NTFS
- looking for iso image (nowhere to be found)
- changing language settings on download page for recovery tool
Unfortunately, this means I am stuck and unable to upgrade the SSD!! I am in urgent need of help here...
Stravitch
1 Message
0
June 21st, 2021 05:00
Did you ever get this working? I'm also unable to find the usbkey.zip anywhere to try and burn the image myself.
Diptesh Sanpui
4 Posts
0
July 14th, 2021 10:00
https://www.dell.com/support/home/en-in/drivers/keyincloud
enter your service tag and download the zip file rename it to usbkey and continue recovery process.
Diptesh Sanpui
4 Posts
0
August 7th, 2021 01:00
get your original usbkey.zip
download dell os recovery tool 2.3.6096 and create bootable usb automated SA while dell os recovery tool extracting usbkey.zip then goto download location of dell os recovery tool and you can copy the whole download folder or copy serviceos contains your usbkey you will get few seconds to copy.
Diptesh Sanpui
4 Posts
0
August 7th, 2021 01:00
yes it works fine . you just need oem recovery windows image and usbkey.zip you can download your oem recovery img using android based browser ms edge dev recommended.
T_F_S
1 Rookie
•
1 Message
0
March 14th, 2023 00:00
Set the preferred language for Windows to US English, and then try the tool again. Why this should make any difference, I have no idea, but it seems to fix the problem.