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April 11th, 2025 21:14
DPMdriver.sys (peripheral manager) crashes laptop W11 only with MS5120W mouse connected
My laptop (W11, inspiron with AMD 5700U) was crashing randomly every 2-5 days. I used the windows diagnostic tool 'verifier' to figure out what was the offender. It turned out that it was de dpmdriver.sys (version 1.2.0.31) in combination with my MS5120W mouse.
How to figure this out:
CMD-prompt as administrator
>verifier
select 'create standard settings'
select 'select driver names from a list'
select the dpmdriver.sys
press 'finish' and reboot the pc.
If the MS5120W mouse is connected to the system, it will crash just before the logon screens starts. It doesn't matter if the mouse is connected via the dongle or over bluetooth.
If the mouse is not connected AND not registered as a bluetooth device, the laptop will not crash.
To get out of a bootloop crash: disconnect the mouse dongle. If you have it as a bluetooth device, start in save mode and remove it from the list and/or type 'verifier /reset' (as admin in CMD-prompt).
After testing type in a CMD-prompt (as administrator): 'verifier /reset'
Selecting all other drivers but the dpmdriver.sys does not crash the system. So it's really that driver.
Uninstalling Dell Peripheral Manager also removes the dpmdriver.sys, so the system will not do some random crashes.
If I use the mouse without the peripheral manager there is no problem.
I don't know if this is a too far edge case for Dell to look into?
Shadowwalker17
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May 8th, 2025 17:02
Hi, I'm having the exact same issue. Also did all of your steps (verifier, cmd, windbg). Next to that I checked all my drivers and updated everything possible.
Now I'm still having crashes every day, multiple times per day. The crashdump files always reference the DPMDriver from Dell.
I'm only using a Dell keyboard.
I hope they find a way to fix this.