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109
February 14th, 2025 15:02
Dell Pro Webcam - WB5023 underexposed (prone to backlight) after firmware update
Hi, initially I had no problem with backlight, my face was well exposed, but after I upgraded the firmware to 0.0.3.3 the image started appearing underexposed, possibly the "Facial Detection Auto Exposure (FDAE) " doesn't work well after the upgrade.
tkantar
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3 Posts
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April 15th, 2026 06:49
hi, unfortunately no new firmware has been released yet
tkantar
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3 Posts
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February 17th, 2025 14:18
Hi, I ordered a second camera with the old firmware (0.0.2.6) and compared the results with exactly the same app settings;
0.0.2.6 firmware;
0.0.3.3 firmware
hope there is a new firmware fixing the situtation, since the 0.0.3.3 firmware is even darker with stronger backlight.
best,
pgckl
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November 22nd, 2025 23:31
Hi, @tkantar , is the issue fixed?