This post is more than 5 years old
13 Posts
0
2680
September 24th, 2011 09:00
dell data safe online
trying to install dell datasafe online on my new xps8300, i5 , keeps saying certificate is bad when try to connect to program online. have disable norton 360 5.0 still dont help. had dell online chat helping for 2 hrs , they had no luck. they said get techinal support and pay for that. ha. any ideas ?
niemsy
1 Message
1
September 29th, 2011 13:00
Dell was able to fix my certificate error by resetting Internet Explorer http//support.mircosoft.com/kb/923737 and then delete temporary folder by going to start, run, type temp,ok, select all files by hitting Ctrl and letter A, Press Shift and delete together. Then go to start again, run, type Prefetch, ok, select all files by pressing Ctrl and letter a together. Press shift and delete key together, click yes. Hope it works.
fireberd
9 Legend
•
33.4K Posts
0
September 24th, 2011 10:00
That certificate issue comes up occasionally on various sites. In the specific Dell case the site is valid. It has nothing to do with your PC or your PC's security software.
Vertisign is the primary internet security certificate validation site. The reasons for the security certificate warnings can be the certificate is pending, the certificate expired, the certificate is valid but some software has an error or has not been updated, etc.
You should still be able to use the site.
glbpab
13 Posts
0
September 24th, 2011 18:00
if i did that i would be crazzy
HKS2870
2 Posts
0
September 25th, 2011 06:00
Not sure if this is the right answer. Not all functions of Dell datasafe work properly since a week or so. The certificate error is saying that dell uses a certificate that has been awarded to www.nobu.backup.com !
glbpab
13 Posts
0
September 25th, 2011 19:00
when i went to site the program would not function. it was trying to download bot jut keeps running with no progress
glbpab
13 Posts
0
September 29th, 2011 17:00
thank you
HKS2870
2 Posts
0
September 29th, 2011 23:00
Txs - it is solved !