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April 25th, 2017 12:00
Dell Backup & Recovery fails to backup Factory Recovery Media
Dell Backup & Recovery fails to backup Factory Recovery Media. The drive intializes to 100% then next step I immediately get the following error:
"Operation cannot be completed. Please connect a different device to proceed with this feature."
The drive has been tested with a Windows backup with no problems.
Laptop = Dell Inc. Latitude E6540
OS= Windows 7 Professional (x64) Service Pack 1 (build 7601)
Backup drive= Seagate BUP BK USB Device [Hard drive] (4000.78 GB) -- drive 1, s/n NA7PET05
robert p
4 Operator
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9.4K Posts
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April 27th, 2017 05:00
Hi Floyd123,
Thanks for posting.
It's possible that the Dell Backup and Recovery may have become corrupted on your system.
Please perform the below steps :
1) Uninstall DBAR from the computer
2) Restart the computer
3) Download the DBAR from the following link :
Link : http://dell.to/2q9pmOl;
4) Install DBAR from the link and it will automatically update on the computer.
5) Now try creating factory recovery media and it should work
Floyd123
2 Posts
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April 27th, 2017 10:00
Thanks Robert. Performed recommendation and getting same error. I checked the app and you still should be able to backup a factory image without having to upgrade to premium. I tried all USB ports and getting the same error. It's too bad I can't backup my image. Maybe try Acronis.