This post is more than 5 years old
2 Posts
0
77271
April 8th, 2014 14:00
Vertical Pink Lines in Scanned Document
We have an out-of-warranty Dell 2335dn Multifunction Laser Printer, under heavy use for about 2.5 years. Starting today the scanning has pink vertical lines, regardless of using the ADF or glass plate, scanning to PDF or image.
Any thoughts on what we can do to remove the lines? Printing is fine.
No Events found!
neoterichovercr
2 Posts
0
April 9th, 2014 06:00
The printer/scanner was overheating. We turned it off for 20 minutes to let it cool and scanning resumed normally. We have directed users to use another printer for secondary purposes to prevent overuse of the machine.
IsaiahJones
105 Posts
0
April 9th, 2014 07:00
Pink vertical lines on scanned documents can be is easily fixed by opening the paper feeder. To do this, open document lid, then lift feederup for about 45 degrees, then clean the narrow glass directly under the scanner. You can use a flash light to look at the position that causes the line to appear so you can identify the problem.
Dust or tiny pieces of paper may be left behind once in a while while sheets are fed into the scanner. Clean it using a damp microfiber cloth. Smeared glass, can be cleaned using rubbing alcohol on cloth. You can also vacuum the paperfeeder tray to lessen dust in the scanner opening.