Start a Conversation

This post is more than 5 years old

Solved!

Go to Solution

24443

February 11th, 2014 07:00

V515w scanning issue

I just cleaned up my Inspiron 1545 and re-installed windows 7 on the laptop but now the scanner does not scan to PDF files anymore. I select the PC on the printer screen and it gives me choices of 'E-Mail', 'Paint' and REFRESH. I push refresh but nothing happens. It used to work fine and scan to Acrobat Reader' would show as a choice. I tried my other computer and it would not show there either. I have downloaded the driver two times but same problem. Can anyone get me out of this frustration..thanks you so much in advance. Printer works fine otherwise.

1 Rookie

 • 

43 Posts

February 13th, 2014 16:00

Thank you Dell Tech support for being persistence and helping me with my problem. It is all resolved . Dell is the best.

9 Legend

 • 

30.3K Posts

February 11th, 2014 07:00

naushi,

You need the OCR Program to scan to PDF and documents and Fax

As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.

 

 

Rick

1 Rookie

 • 

43 Posts

February 11th, 2014 09:00

Thank you for the prompt reply. I usually save all my disks but I don't seem to find the v515w disk. Is there a link you can suggest where I can download the OCR.

1 Rookie

 • 

43 Posts

February 11th, 2014 09:00

Also Rick, when I try to scan and after I select the laptop from the printer it says 'downloading application list' and then displays message 'cannot download application list'

9 Legend

 • 

30.3K Posts

February 11th, 2014 16:00

naushi,

If you CLICK HERE, on the next page, send a private message, we can discuss OCR Options there.

Rick

1 Rookie

 • 

43 Posts

February 11th, 2014 20:00

I tried sending you a private message but it waits for ever and just circles and circle.

9 Legend

 • 

30.3K Posts

February 12th, 2014 02:00

naushi,

Try to send me a private message and see if it work. If not, post back here.


Rick

1 Rookie

 • 

43 Posts

February 12th, 2014 07:00

sorry Rick I tried sending a private message again but it does not work. I have though asked Dell to send me the printer disk.

9 Legend

 • 

30.3K Posts

February 12th, 2014 07:00

naushi,

I have set you a message.

Rick

1 Rookie

 • 

43 Posts

February 12th, 2014 08:00

where did you send the message

1 Rookie

 • 

43 Posts

February 12th, 2014 10:00

Rick, if you sent me a message I have not received. it

1 Rookie

 • 

43 Posts

February 12th, 2014 10:00

Dell sent me a link to install OCR - I installed it but when I select this PC from the printer it fails to download the application list. I get the message 'cannot download application list'. something is missing in the driver. Dell does not have the CD.
No Events found!

Top