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6 Posts
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1214
September 7th, 2017 12:00
V313W Scan Issue
Cannot scan, either to the computer or to an email from this all in one. I can print to it but cannot scan and Dell Technical Support is of little or no help since the printer is out of warranty (even tho I am willing to pay for support)!
Can anyone suggest a fix?
Thanx,
tar
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PudgyOne
9 Legend
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30.3K Posts
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September 7th, 2017 15:00
tar,
Did you install the OCR Program from the printer disk?
As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. Right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.
Then Update list of applications to send scans to
I would also Removing computers from printer scan list
Rick
Roadtrp
6 Posts
0
September 8th, 2017 10:00
When I open the DPH,click 'Scanning and Copying tab,'Advanced", nothing happens.
There are apparently missing links that are supposed to direct me to additional actions that are not there. How do I fix?
Also, when I click My Computer, Dell, there is no OCR folder so obviously, there is no ABBYY folder with no setup.exe file.
thanks
PudgyOne
9 Legend
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30.3K Posts
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September 11th, 2017 07:00
Roadtrp,
The OCR Program is on the Dell Printers Disk(comes with the printer).
Rick
Roadtrp
6 Posts
0
September 11th, 2017 14:00
I am unable to locate the original disc that came with the printer; is the OCR program downloadable?
Link?
Thanks for your help and patience.
PudgyOne
9 Legend
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30.3K Posts
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September 12th, 2017 14:00
Roadtrp,
If you CLICK HERE, on the next page, send a private message, we can discuss OCR Program options there.
Rick