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May 18th, 2018 14:00

Scanner only will scan in color - E514dw

Hello. I just got a multi function E514dw. It is all set up and I have the scanner linked in the Dell Document Hub. However, within Dell Document Hub, I am only able to scan in color. I would prefer to have a B&W and greyscale option, as well. I also tried to scan in the native Windows 10 Windows Fax & Scan program, and I am only able to scan in color there, too. Photo of Dell Document Hub attached.

I downloaded the driver and updated the firmware today, so I don't think that is the issue.

Any help would be GREATLY appreciatedCapture.JPG

2 Posts

May 22nd, 2018 21:00

Any ideas? This is driving me nuts!
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