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ZoeWolverine

5 Posts

620

February 5th, 2022 11:00

Problems with "scan to email" on H815DW

Since Dell Document Hub has been decommissioned (!!), I am trying to figure out another way to use the scanner on my H815DW Cloud Printer.

In "Scan to email," I'm getting this error message: "SMTP server address is empty. Configure the server address." How do I do that? I poked around in the menus on the touch display but I can't find what they are talking about. 

I'm on a Mac, so I don't have any software that I can access the device's functions through.

Can anyone help?

John harper

2 Intern

 • 

346 Posts

September 9th, 2022 00:00

Login to the printers web interface.
Find the “Scan to Email” options:

Now you need to enter the following:

  • From Address: Use the Office 365 Account Email Address you want to use for the printer
  • SMTP Server: smtp.office365.com
  • SMTP Port: 587
  • Tick the box that says “Always use secure connection (SSL/TLS)”
  • Username: Use the Office 365 Account Email Address you want to use for the printer
  • Password: Enter the password for the account you want to use.

Scan a document!

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