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48918
August 25th, 2012 08:00
Printhead Error
I am receiving a printhead error. I have removed the printhead and cleaned it as per the instructions in the manual but I am still receiving the error. any suggestions. I currently have a V313 printer
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PudgyOne
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30.3K Posts
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August 25th, 2012 14:00
Legallyblonde0626,
Try reading...
Cleaning the Printhead on Dell AIO V313w, V515w, V715w, P513w, and P713W Printers
and
Troubleshooting Printhead Problems on the Dell AIO V313w, V515w, V715w, P513w, and P713W Printers
Shake the Dell Series cartridges before reseating them.
The Printer Does Not Recognize the Ink Cartridge or Only Prints in One Color
and here is a link to a Replacement Printhead if needed.
Rick
Legallyblonde06
2 Posts
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August 25th, 2012 16:00
Could it have anything to do with the ink cartridge? I notice that the ink I just received is Series 21 for the color and the black cartridge that is currently in the printer is a Series 22. Maybe I ordered the wrong ink cartridge?
PudgyOne
9 Legend
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30.3K Posts
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August 25th, 2012 21:00
Legallyblonde0626,
Dell Series 21 is the standard cartridge. Dell Series 22 is the high capacity cartridge.
If you unplug the printer from the wall and remove the power brick for 60 seconds, this will reset any error messages the printer has. I would then plug everything back in.
Power on the printer.
Open the printer(with the power on) and take out the Dell Series 21, 22 black cartridge and then reseat it. I would then take out the color Dell Series 21, 22 ink cartridge and reseat it. Now close the printer and it will print an alignment page.
Any error messages?
black cartridge = black side(left side) color cartridge = color side(right side)
photo cartridge = black side(left side) color cartridge = color side(right side)
Dell Series 21, 22 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.
Dell Series 21. 22 ink cartridges can be purchased at Staples, Walmart or Dell's Website.
It's possible to get a Dell Series 21, 22 ink cartridge with a bad sensor. I would take these back to the place of purchase for a replacement or a refund.
Rick