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9691
August 1st, 2014 18:00
printer problems
Dell XPS7100, Windows 7-64 operating system, Dell v515w all-in-one printer connected to Netgear 6250 router via the usb port. The computer will print documents to the printer as it is set up. If I try to access the printer via "Dell Printers" it is not recognized. The same is true if I try to use Microsoft Scanners and Printers. I have deleted/uninstalled the printer repeatedly and re-installed - still no luck. If I try to use the printer display it just returns a notice that it is downloading driver software, but it still doesn't work. What am I doing wrong and what do I need to do to correct it. Thank you, Richard
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PudgyOne
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30.3K Posts
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August 1st, 2014 21:00
Richard,
This printer is a wireless printer and does not need to use a usb port to the router.
It would connect to 2.4GHz and can use WPA/WPA2 (TKIP) Security (Personal)
I use these Recommended Wireless Router Settings and use channel 11. If you need to change security, I would suggest a new SSID for 2.4GHz of your router. That will make connecting easier.
First run Delete Print Jobs to remove stuck print job(s) from the queue, then restart your computer.
Make sure the printer is not usb cable connected to your computer.
Start, control panel, programs and features, your printer, uninstall.
Restart your computer. Make sure the printer was removed. Manual Printer Driver Removal
On the printer, click on the wrench, look for reset the network adapter back to factory.
Then if you have the printer disk, with the computer online, insert the printer disk, choose new installation, network and follow the instructions. It should prompt you to connect the printer and ask for your network name and password.
Remember virus programs and firewalls will block communications.
Rick
webmasterspride
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August 1st, 2014 23:00
Do you have antivirus installed? Try scanning your system first.
rpchase
4 Posts
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August 2nd, 2014 13:00
PudgyOne
9 Legend
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30.3K Posts
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August 2nd, 2014 17:00
rpchase,
Glad you got it working! :emotion-21: Thanks for posting back.
Take care,
Rick