Skip to main content
Start a Conversation

Unsolved

This post is more than 5 years old

ellik

1 Message

2483

December 12th, 2017 15:00

paper jam

hi all 

Please help me ! 

I have a dell c1660w printer only jams with card stock.  regular paper/envelopes works great but, of course i am printing my own christmas cards or rather was going too but, the printer keeps saying paper jam and to reset.  I have shut off / unplugged /waited and still keeps jamming.  I have also, used a laser printer cleaning sheet and did that 10 times nice and clean but, keeps jamming with card stock also, changed to a different card stock to see if that was the problem the answer is no.  please help oh and just so you are aware i have worked on computers off and on for years so, please don't treat me like i am just brand new to this sort of stuff please.  If I am not sure of something I will ask questions.

Thank You,

Ellik

DELL-Jesse L

Moderator

 • 

17.7K Posts

December 13th, 2017 04:00

Ellik,

Below are the media guidelines for the c1660w printer.  Ellik,  I do not see any reference to loading cards in the computer. Below is the link to the online user manual that you can review.

Dell c1660w Drivers, Downloads and Manuals

Capacity & Print Media Dimensions

MSI/PSI Capacity & Print Media Dimensions

 

MSI/PSI Capacity & Print Media Dimensions
Items Multiple Sheet Insertor (MSI) Priority Sheet Inserter (PSI)
Capacity
  • 150 sheets of standard paper
  • 16.2 mm (0.64 inches) of thick paper
  • One sheet of coated paper
  • 16.2 mm (0.64 inches) of post cards
  • Five envelopes
  • 16.2 mm (0.64 inches) of labels
10 sheets of standard paper or one sheet of other paper
Print Media Dimensions
  • Width - 76.2 mm (3.00 inches) to 215.9 mm (8.50 inches)
  • Length - 127.0 mm (5.00 inches) to 355.6 mm (14.00 inches)

Identifying Print Media and Specifications

This section provides information on supported paper sizes, types, and specification.

Supported Paper Sizes Multiple Sheet Insertor (MSI) Priority Sheet Inserter (PSI)
A4 (210x297 mm)

Y

Y
B5 (182x257 mm)

Y

Y
A5 (148x210 mm)

Y

Y
C5 (162x229 mm)

Y

Y
Monarch (3.875x7.5 in)

Y

Y
Monarch LEF (7.5x3.875 in) *1

Y

Y *4
Envelope #10 (4.125x9.5 in)

Y

Y
DL (110x220 mm)

Y

Y
DL LEF (220x110 mm)*1

Y

Y *4
Letter (8.5x11 in)

Y

Y
Legal (8.5x14 in)

Y

Y
Folio (8.5x13 in)

Y

Y
Executive (7.25 x 10.5 in)

Y

Y
Custom*2*3

Y

Y
*1 You can place the originals in a long-edge feed direction or in a short-edge feed direction. The following illustration shows SEF and LEF. The arrow mark in the illustration shows the orientation of the paper loading.
   
*2 Custom width: 76.2 mm (3.00 inches) to 215.9 mm (8.50 inches)
The maximum width for envelope (DL LEF): 220.0 mm (8.66 inches)
Custom length: 127.0 mm (5.00 inches) to 355.6 mm (14.00 inches)
The maximum length for envelope (Monarch LEF): 98.4 mm (3.87 inches)
   
*3 Only the administrator user can set the custom size from the printer driver.
   
*4 Be sure to fully insert the envelope until it stops. Otherwise, print media that is loaded on the MPF will be fed.
Image - Short-Edge and Long-Edge Paper

Supported Paper Types

Media Multiple Sheet Insertor (MSI) Priority Sheet Inserter (PSI)
Plain

Y

Y
Plain Side 2

Y

Y
Plain Thick

Y

Y
Plain Thick Side 2

Y

Y
Recycled

Y

Y
Recycled Side 2

Y

Y
Label

Y

Y
Covers

Y

Y
Covers Side 2

Y

Y
Envelope

Y

Y
Coated

Y

Y
Coated Side 2

Y

Y

Paper Type Specifications

Paper Type Weight (gsm) Remarks
Plain Paper

60-90

-
Plain Thick Paper

91-105

-
Covers

106-163

-
Coated

106-163

Inkjet printer paper cannot be used.
Label

-

Inkjet printer paper cannot be used.
Envelope

-

-
Recycled

60-105

-

chas44

1 Message

October 22nd, 2019 13:00

On the PRINT screen, click on "Printer Properties" and select "Covers" for paper type.

It works like a charm for card stock.

s.roll

1 Message

December 14th, 2021 13:00

I have the same problem on same Dell Printer C1750nw it worked great for the first 6 months now its 2 years old and can only print on plan paper the Covers option worked for 2 sheets then would not accept and calling it a paper jam.  this wasn't a cheep printer I would not recommend!!

Was this post helpful?

View All

No Events found!

Top