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October 11th, 2024 19:10

Paper Jam on Dell 1760nw

I have a paper jam on my printer. I can see the paper jammed through a little slit at the top of the printer. I've opened the back door, side door, taken out the paper tray, but it doesn't give me access to where the paper is jammed in the rollers at the top. How do I get this paper out? Thank you. 

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October 14th, 2024 06:01

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October 15th, 2024 17:17

Hi, Thanks for responding. I did everything on page 201 forward. The paper isn't showing. I can see it in the tiny slit at the top of the printer, but when I take off the back, it's not jammed there. I can't get to the paper. 

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October 23rd, 2024 18:38

The paper has been removed and now we can't get the paper jam message to clear on the printer. sigh. 

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