Unsolved
9 Posts
0
395
March 1st, 2022 12:00
E525w paper jam
I need to clear a paper jam that has accordian'd around an upper roller. It is not accessible via either the back panel or through lifting the lid of the scanner.
Is there a way to remove the back of the unit to access roller to clear the jam and possible clean the roller?
There DOES appear to be an assembly manual as pages from it have been seen on the forum here...
No Events found!
DELL-Cares
Moderator
•
27.2K Posts
0
March 2nd, 2022 06:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
Spektre99
9 Posts
0
March 2nd, 2022 07:00
I have replied, thank you.
The printer is not under warranty. I am hopeful a procedure to clear this paper jam (a common printer occurrence) exists. Since the location of this paper jam is not accessible through either access location, it will require some amount of disassembly.