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July 29th, 2025 14:43
E525W frozen on startup Dell Logo
On start up, printer starts to warm up and stays frozen on the Dell Logo. I've tried CE Mode (left, right arrows, and check mark held down on start up, with two up arrows for password) and it stays frozen on "CE Mode Please Wait".
This all started when I deleted the printers certificate in the web interface and restarted the printer to try and recreate a new certificate with new expiration dates. I was having an issue with wireless printing on iOS devices that would't accept expired certificates.
I would like to find a way to get the printer back to a state where it boots again and I can access the web interface, but I'm having no luck so far. Any help is much appreciated. Would hate to have to recycle a perfectly fine (mechanically speaking) printer.
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ejn63
10 Elder
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30.8K Posts
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July 29th, 2025 16:48
From the link below:
Turn off the printer, hold down the left arrow, right arrow, and menu keys simultaneously, and turn the printer on. The CE Mode password is up arrow, up arrow. Then click the check mark to confirm. Navigate the menu as follows: Printer -> Installation Set -> Clear All NVM.
https://www.dell.com/community/de/conversations/drucker/dell-e525w/647f61d5f4ccf8a8ded86d89
mmedellin
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July 29th, 2025 17:07
@ejn63
Tried that (however I needed to press the check button instead of menu — I have both buttons). I just get a frozen screen:
"CE Mode
(Color MFP E525w)Please Wait"
mmedellin
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July 29th, 2025 17:07
It will stay like this indefinitely. I've tried waiting for several hours.
Printer Tales
2 Intern
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31 Posts
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November 18th, 2025 12:49
ou should perform a hard reset and then attempt a factory default reset via the CE Mode using an alternative password and sequence
Printer Tales
2 Intern
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31 Posts
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November 26th, 2025 12:55
Sounds like the firmware got stuck during boot after the cert change. When it freezes on the logo *and* won’t enter CE mode, that’s usually a corrupted startup file system. Only fix I’ve seen work is doing a forced/USB firmware reload from a service USB (not the normal update file). If you don’t have access to that, a Dell/ Xerox tech has to reflash it. Deleting the cert itself shouldn’t brick it, but the reboot afterward sometimes triggers the corruption.
Short version: you’ll probably need a tech with the service firmware tools, it’s not something you can recover from the front panel once CE mode won’t load.
mmedellin
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November 26th, 2025 15:00
@Printer Tales Not sure how to get access to the service USB or a dell/Xerox tech since the printer is out of warranty. Any help on either of those fronts?
I do believe the corrupted file system is correct diagnosis.