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51
February 13th, 2025 17:46
E525w, firmware installed, fails to print
<Started your own thread. DELL-Admin>
After updating Dell E525w printer firmware, printer fail to print with message on the screen =
016-744 Restart Printer Contact Support If Message Returns
Dell support person said they don't support it. Any help would be thankful.
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DELL-Chris M
Community Manager
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56.8K Posts
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February 13th, 2025 18:07
For this 2015 printer, which firmware did you install?
01.04.13, A10
10/4/2019
Fixed not get detected when connected to the wireless network
01.04.12, A09
1/30/2019
Fixed image printing problems with MacOS 10.14
jtran69
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5 Posts
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February 13th, 2025 23:28
I'm not sure which fw that the Dell app notified and installed. After power cycling, the printer screen show that message right away and all the buttons are not responsive. I've downloaded both A9 and A10 which the install app cannot detect the printer, so unable to install.
jtran69
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5 Posts
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February 24th, 2025 09:12
Hi Chris,
How to uninstall the existing firmware and go back to the previous?