Dell v715w - cannot retrive applicaitons list from your computer

Hi sdgconc,

Welcome to the Community.

I would suggest you to unplug the printer and uninstall the Dell printer software.

Click on Start> All Programs > Dell Printers > Dell v715w > Uninstall Dell v715w.

Follow the instructions on the screen.

Remove the printers by clicking Start > Control Panel > Devices and Printers. Remove the printers by right click and remove. Restart the computer. 

Insert the printer drivers disk and follow the instructions on the screen.

If the installation screen does not appear, click Start > Computer and double-click the CD-ROM drive icon > double-click setup.exe.

When the printer software installation screen appears, click Using a USB cable, Using a wireless network, or Using an Ethernet cable.

Follow the on screen instructions to install the printer.

Once installed, restart the computer.

Please keep me posted with the results.

Thanks & Regards
Manshu S
#iworkfordell

hi there, thanks for you advice, I have followed this and still the same...... says downloading applications list from your computer, please wait, then after about 2 mins it then says cannot retrieve scan applicaitons list rom your computer.

:(

sdgconc,

Try reading...

Update list of applications to send scans to

Also try these tweaks...

Start, control panel, device manager.

Go to the USB Controller section and click the + sign.

Go to each USB Root Hub and right click on it, left click properties, left click power management. Uncheck the box, allow computer to turn off this device to save power.

Restart your computer.

--------------------------------------

Start, control panel, device manager. Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.

Rick

Hi Manshu, thanks for your help!

Firewall disable did noyt resolve issue.

the next steps did!  i had a PC connected with USB and a laptop wireless and both had the same issue.

Please disable the  firewall on the computer and check if the printer works fine.

If the scan is successful after disabling the firewall, kindly add Dell Printer as an exception to the firewall.

If the scan is unsuccessful, please follow the steps below:

Click Start > Control Panel > Devices and Printer > right click Printer and select Properties.

Select Ports Tab in Printer Properties window and then select Configure Port.

Printer IP will be listed in the Port configuration window.

Enter printer IP address on the browser to logon to the printer webpage.

Click Configuration and Scan to Network Host management.

Then click Start > All Programs > Dell Printers > Printer Home Settings tab > Network Computer Name.

Delete the Scan to PC Host.  

Please let me know if you are using printer wirelessly or through USB cable.

In case you are using printer wirelessly, please try scanning a document with printer connected through USB cable.

Hey guys, the issue has suddenly returned again today.

I get the message on the printer display "cannot retrieve scan applications list from your computer"

I have tried the steps above but this time it has not resolved the issue.

Anyone please can you help?

This is soo frustrating!

Thanks

sdgconc,

Check your firewall settings.

Unplug the printer from the wall for 30 seconds, then plug it back in.

Power off your ISP modem/router and your wireless router(if any) for 30 seconds. Then power on the ISP modem/router. Wait 15 seconds, then power on the wireless router(if any)

Restart the computer and connect.

Wait about 60 seconds, then try the printer.

Rick

hi thanks again! yes that seem to work, Thanks ;)

sdgconc,

Sometimes power flickers will cause small communication problems. Power cycling the devices corrects the problem.

Take care,

Rick

This thread is locked, due to age.

If you need assistance, please create a new thread in the proper Dell Support Forum

Thank you