Skip to main content
Start a Conversation

Unsolved

This post is more than 5 years old

marypow

1 Message

1906

December 6th, 2017 12:00

Dell V515w fax/printer - says "Line in use" when line is NOT in use

I'm hoping someone can tell me what to do to get my Dell V515w to work.  I have tried to send a fax and it scans properly but when I try to send the fax it says "Line in use" but there is a dial tone on the phone line.  What can I do to make it send the fax. It is not connected to a computer, it is a stand alone fax connected to a phone line.

Thanks for your help!!

DELL-Jesse L

Moderator

 • 

17.7K Posts

December 7th, 2017 05:00

MARYPOW,

Sending Faxes

Loading original documents on the scanner glass

  1. Open the top cover and place the document facedown on the scanner glass.

    Image showing the document facedown on the scanner glass

  2. Close the top cover.

    Close the top cover

Loading original documents into the ADF

Customers can load up to 35 sheets of an original document into the ADF for scanning, copying, and faxing. They can load A4, letter, or legal-size paper into the ADF.

  1. Adjust the paper guide on the ADF tray to the width of the original document.

  2. Load the original document faceup and top edge first into the ADF until you hear a beep.

    Load the original document faceup and top edge first into the ADF until you hear a beep

  3. The document feeds into the ADF.

    The document feeds into the ADF

Tips for sending faxes

Before sending a fax:

  • Make sure that the printer is on and connected to a working telephone, DSL, or VoIP line. The line is working if you hear a dial tone.
  • Load an original document faceup into the ADF or facedown on the scanner glass.
  • When using the ADF, adjust the paper guide on the ADF to the width of the original document.
  • When using the scanner glass, close the top cover to avoid dark edges on the scanned image.

Sending faxes using the printer control panel Sending faxes using the computer

Sending faxes using the printer control panel

  1. From the printer control panel, press fax button.
  2. Enter a fax number, or press Address Book to select a number from the Speed Dial or Group Dial list.
  3. For sending a fax to a single recipient, press ok button.
  4. Press the Color/Black button to select a color or black-and-white fax.
  5. Press start button to start the fax job.

Sending faxes using the computer

  1. With a document open, click File -> Print.
  2. From the Printer Name menu, select the fax version of your printer, and then click OK.
  3. The Send Fax Wizard appears.
  4. 3 Follow the instructions on the computer screen.  

Configuring The Fax Settings

Customers can configure the fax settings through the printer control panel or the fax software.

If the customers configure the fax settings in the printer control panel, then the fax software imports those settings. The changes appear the next time the fax software is launched.

The printer also saves the settings choosen in the fax software, unless the customers set the printer to block changes made from the computer.

Configuring fax settings using the fax software Configuring fax settings using the printer control panel

Configuring fax settings using the fax software

Before asking the customer to open the fax software to configure the fax settings, make sure that:

  • The printer is properly connected to the telephone line.
  • The printer is turned on and connected to the computer.
  • The printer is not in Power Saver mode. If the printer is in Power Saver mode, then press power icon to wake up the printer.
  1. Click window start button, or Start.
  2. Click All Programs or Programs, and then select the printer program folder from the list.
  3. Select Printer Home.
  4. Click the Fax tab, and then click Set up the printer to fax.
  5. The Fax Setup Wizard opens.
  6. Run the Fax Setup Wizard. Make sure the customers select the correct telephone service and connection. The wizard configures optimal fax settings based on the customers connection.
A NOTE indicates important information that helps you make better use of your computer. NOTE:
If your customer want to configure the advanced fax settings, then click Configure the advanced settings in the Fax tab of the Printer Home. This launches the Printer Setup Utility.

Configuring fax settings using the printer control panel

  1. From the printer control panel, press tools icon.
  2. Press the arrow buttons to scroll to Fax Setup, and then press ok icon.

  3. Configure the fax settings using the selections in the menu:

    Menu option Actions
    Address Book Set up, view, or print the Address Book.
    Reports
    • Print activity logs. Activity logs let the customer view the sent and received fax history of their printer.
    • Print confirmation pages or transmission reports. These reports let the customer know if the faxes that they send are sent successfully.
    Ringing and Answering
    • Set the printer to receive faxes automatically or manually. Turn Auto Answer to On or Off.
    • Adjust the ringing volume.
    • Set the number of rings. This is important if the customers choose to receive faxes automatically (Auto Answer On).
    • Set the distinctive ring. If customers subscribe to the distinctive ring feature on their telephone line, then set the correct pattern for the printer in this menu.
    • Enable fax forwarding.
    • Set a manual answer code. This is the code the customer will press to receive faxes manually.
    • Set the Caller ID pattern. Some countries or regions have multiple patterns.
    Fax Printing
    • Set the printer to print incoming faxes to fit a page.
    • Set the fax footer.
    Dialing and Sending
    • Set your fax name and fax number.
    • Adjust the dialing volume.
    • Set the dial method, redial time, number of redial attempts, dialing prefix, and fax sending speed.
    • Convert sent faxes into modes that receiving fax machines recognize. Otherwise, such faxes are aborted.
    • Enable error correction during transmission.
    • Set whether the printer scans the original document before or after dialing the recipient.

    • Set the printer to scan before dialing so that you do not have to scan the document again if the fax fails. The scanned document is saved in the printer memory. The printer can then retrieve it and automatically redial the number.

      A NOTE indicates important information that helps you make better use of your computer. NOTE:
      If you set the printer to scan after dialing, then the printer does not automatically redial, even when the phone line is busy.
    Fax Blocking Block unwanted incoming faxes.

Configuring The Fax Settings

Customers can configure the fax settings through the printer control panel or the fax software.

If the customers configure the fax settings in the printer control panel, then the fax software imports those settings. The changes appear the next time the fax software is launched.

The printer also saves the settings choosen in the fax software, unless the customers set the printer to block changes made from the computer.

Configuring fax settings using the fax software Configuring fax settings using the printer control panel

Configuring fax settings using the fax software

Before asking the customer to open the fax software to configure the fax settings, make sure that:

  • The printer is properly connected to the telephone line.
  • The printer is turned on and connected to the computer.
  • The printer is not in Power Saver mode. If the printer is in Power Saver mode, then press power icon to wake up the printer.
  1. Click window start button, or Start.
  2. Click All Programs or Programs, and then select the printer program folder from the list.
  3. Select Printer Home.
  4. Click the Fax tab, and then click Set up the printer to fax.
  5. The Fax Setup Wizard opens.
  6. Run the Fax Setup Wizard. Make sure the customers select the correct telephone service and connection. The wizard configures optimal fax settings based on the customers connection.

A NOTE indicates important information that helps you make better use of your computer. NOTE:
If your customer want to configure the advanced fax settings, then click Configure the advanced settings in the Fax tab of the Printer Home. This launches the Printer Setup Utility. 


robert p

4 Operator

 • 

9.4K Posts

December 7th, 2017 05:00

Hi marypow,

Thanks for posting.

Apologies that your printer is not working as expected.

The manual shows different scenarios for plugging the printer into different types of phone line systems starting on page 57.  Troubleshooting starts on page 112.  Here are some tips to check first:

Connection checklist
• Make sure that the printer and other devices on the line (if applicable) are set up and configured correctly according to your setup scenario.
• Make sure that the cables are connected to the correct ports.
• Make sure that the cables are securely plugged in.

Check the cable connections for the following hardware, if applicable:
Power supply Answering machine Cable modem Splitter Telephone VoIP adapter DSL filter RJ-11 adapter

• If the printer is connected to a Digital Subscriber Line, then make sure you are using a DSL filter for the printer.
• If the printer is connected to a VoIP adapter or cable modem, then make sure that the printer is plugged into the
first phone port.
• If you are using a splitter, then make sure that you are using a phone splitter. Do not use a line splitter..

Was this post helpful?

View All

No Events found!

Top