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7 Posts
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23769
June 3rd, 2013 16:00
Dell V313 Will not print
First I would like to say, this printer has been the worst product I have ever used in any category imaginable. It has not worked properly since 3 weeks after I got it, when it stopped acknowledging USBs and Memory Cards.
The problem I'm having now, is that it will not print in either color or black and white.
I was trying to print a photo and the color cartridge is almost empty, so I went into the "Printer Properties" and selected "print using black ink only" because the black cartridge is full . When I hit print, I could hear the print head printing, but the page was completely blank. So I went back to printer properties ans selected "print using all available ink" and it did the same thing when I hit print; it acted like it was printing, but the paper was blank. I then tried printing a Word Document using the all available ink option, and it still prints blank pages.
I don't have another color cartridge (I'd rather replace the printer than buy more cartridges for it), and the black ink is full. Has anyone else experienced this problem, and if so what was the solution?
Sven914
7 Posts
1
June 4th, 2013 13:00
On the off chance that the black cartridge had stopped working, I replaced it with a new on I had, and now it will print in black.
This has happened before, where a near new cartridge suddenly stopped working. In the past, I've tried cleaning the ink cartilage (as per the directions in the link above), but it didn't it work. The only solution was to buy a new ink cartridge.
This has just been one problem out of dozens, which has made printing anything nothing but frustrating, to the point where I e-mail stuff to myself and pay to print it out at work.
Needless to say, I am replacing this junk heap as soon as possible, and I am never buying another Dell printer.
sandeep_par
3 Apprentice
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1.5K Posts
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June 3rd, 2013 23:00
Hi Sven914,
Welcome to the community.
I apologize for all the inconvenience this issue has caused and promise you that I will do my best to resolve this issue to your satisfaction.
Please take a standalone copy of any document to check the printer. Please check the link below which would help you resolve this issue:
http://dell.to/11hIUfe
Kindly perform these steps and let us know, so we can advise you further.
Thanks and Regards
Sandeep P
#iworkfordell
sandeep_par
3 Apprentice
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1.5K Posts
0
June 5th, 2013 01:00
Hi Sven914,
Welcome to the community.
I sincerely apologize for all the inconvenience this issue has caused and promise you that I will do my best to resolve this issue to your satisfaction.
Please contact me through a private message by clicking on my name highlighted in blue. On the next page, click the envelope icon and provide your order number for the cartridge and contact information so I may access your system records.
If possible we would arrange the replacement cartridge for you as it seems issue was with a defective cartridge. If you have any further queries, please feel free to contact us.
Thanks and Regards
Sandeep P
#iworkfordell