Dell Printer Home

shelquis,

Dell Printer Home is part of the driver install package. I would make sure the printer is not usb cable connected, then go to programs and features, your printer, uninstall.

Restart your computer. make sure the printer was removed. Manual Printer Driver Removal

shelquis, . . .Download the Vista 32-bit drivers for Windows 7, 8 and 8.1 32-bit or the Vista 64-bit drivers for Windows 7, 8 and 8.1 64-bit. Install the Vista drivers in the Vista Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(powered on).  . . .Rick

Thanks Rick, I've got 64-bit Win7, so I should use the 64-bit Win7 driver, http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=7TW36, right?

shelquis,

That is correct.

Rick

Hi Rick. Thanks for the reply. I followed your instructions yesterday except I installed the V715w Driver. Installation was uneventful and appeared successful. It put a functional link to Launch Dell Printer Home on my desktop, so that fixed my original issue. Thanks. Yesterday, it printed fine, but this morning when I tried to print today's NCAA Bracket, it failed. As soon as I pushed print, the printer made its usual noises that it makes when printing, so I was very encouraged, but nothing came out, no messages, no nothing. I clicked on the printer icon in Devises and Printers and it shows 1 document in queue, and printer: Ready. Clicking on the 1 document in queue shows the document is printing.I submitted it at 7:53, it's now 8:23 and it still hasn't printed. I checked the Printer Spooler, and it shows 2 files, a shockwave flash object and a SHD file. Got any thoughts on why it failed to print (and yes it's on, and has paper)? Thanks

Rick, since I posted this reply earlier, I manually cleared the Printer Spooler because the document would not delete otherwise. In fact, even after I cleared the Spooler it still said there was one document in queue. I pulled the plug on the printer and rebooted the computer, and then plugged in the printer. Now the printer was showing 0 documents in queue. Since then, I have printed about a half dozen times, from both computers, with no problems whatsoever.

Whelp, as soon as I wrote that, I sent another print job and it failed. Just like the failed job this morning, the instant I hit print, the printer made its normal noises the it makes when getting ready to print but nothing came out. Again, just like this morning's failure, Devices and Printers shows 1 job in queue. What's going on? Between print jobs that worked and the latest failure, absolutely nothing changed. I have absolutely no clue as to why I'm getting this inconsistent behavior. Do you have any suggestions for me to try? Thanks.

OK, thanks Rick. Yes, I do have IE11. I don't want to go back to IE10, so I chose the other option, I've turned off the Printing Status Window and Printivity Tips. I hope that works. Is there any hope for this being a temporary work-around, and that a real fix will eliminate the functionality loss?

shelquis,

Something in Internet Explorer 11 caused the printing issues in many of the Dell V Series printers. The turn off balloon tips was provided by the manufacturer. Before the balloon tips was told by the manufacturer, other forum members found that removing Internet Explorer 11 was the other solution. Just having Internet Explorer 11 installed, even if you don't use it, the printing issue is still there.

If the print jobs do not print, if you restart the computer, the print jobs then print.

Rick

Thanks Rick. Since I cancelled the Tips, I haven't had a problem, but I'm still walking around with my fingers crossed. I've printed uneventfully several times since cancelling the Tips. Hopefully Lexmark will provide new drivers that are compatible with IE11 (which I use and love). Thanks for tip about restarting to force jobs to print. I'll keep that one filed away and hope I never need to use it again, but the way it's been going, I'll probably need it by this afternoon.Anyway, thanks for your help, and I'll mark this problem answered.

shelquis,

Glad you got it working! Thanks for posting back.

Take care,

Rick

Rick, one last question. Is there any way I might be able to find out if this non-compatibility between IE11 and Printer Tips gets fixed, so that I can re=enable the Tips? Or do I just have to periodically turn the Tips back on and see if everything's OK?

Thanks for the info Rick. Appreciate your help. Since I turned off the Tips it has printed flawlessly.

shelquis,

The manufacturer for this printer got out of the printer business, so I would image drivers and support will be limited. As long as IE11 is installed, you'll continue to have the issue, even if you don't use IE11. If Microsoft comes out with a new version of Explorer(Windows 10 is not going to have Internet Explorer, from what I heard) then you may be able to turn the printer tips back on.

Rick