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20 Posts
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73125
January 16th, 2013 19:00
Dell printer configuration web tool
I have 2 Dell 3000cn printers in the network attached as network printers.
I am only able to connect to one printer "printer configuration web tool" using the appropriate IP address.
The other printer I receive a response "unable to connect". I've tried connecting with explorer & firefox utilizing windows XP pro, Vista and Linux mint as OS's
Any ideas?
Thank you.
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DELL-JoeyR
2 Intern
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276 Posts
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October 3rd, 2014 08:00
Hello Tim,
Thank you for the update. I would still lean towards the failure of the NIC as it seems to be having issues with that specific protocol. You can try flashing the firmware to see if that helps at all.
Regards,
Joseph E
[tag:iworkfordell]
Tim_Martin
20 Posts
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September 27th, 2014 11:00
Still Looking for any resolution....Any ideas?
DELL-JoeyR
2 Intern
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276 Posts
0
October 2nd, 2014 09:00
Hello Tim,
Thank you for posting to the forum. From the sound of things it appears the on board NIC has failed on the unit not allowing you reach the web interface. Based on the age of the unit I would recommend replacing the printer.
Regards,
Joseph E
[tag:iworkfordell]
Tim_Martin
20 Posts
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October 2nd, 2014 19:00
No need to replace printer at this point as it still functions properly with exception of access to "printer configuration web tool". It still functions as a network printer via Ethernet connection. That being said, do you still expect that the NIC is bad?
I'm pretty sure I've got a spare NIC from an earlier printer tear-down. I may switch them out just to see the result.
Tim_Martin
20 Posts
0
October 4th, 2014 18:00
Joseph E,
I decided to change out the NIC since I had a spare....Spot On....I am able to connect to the web configuration tool. You were correct with the NIC failing. Since the old one is still useable I will still hold on to it in the event of power spike to the outlet that maintains the router ( past experience).
Thanks.
HOT GOODWRENCH
1 Message
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June 21st, 2021 01:00
hello i have tried to get to the web tool by putting th \e address on the address as the printer generates. 192.254.64.42 and it will not connect to the web tool. .do i need to change to match my address. how do i get to the web tool.?