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March 8th, 2021 13:00
Dell mfp 2825cdn paper jam/solenoid error
Hello I have a client with a Dell MFP 2825cdn that is showing error 050-121 when printing from Tray 1 but there is no jam in the printer. It sometimes pulls paper a little but it doesn't go through, but one time I removed Tray 1 and put it back in which did get it to print only once, but then the error returned. I checked the back area and up underneath the bottom of it but there was no paper stuck.
I then pulled out Tray 1 and tried the multipurpose feeder and that pulled the paper a little and then gave me error 042-374 - "Solenoid Assy Deve Error". I tried looking up any information regarding that error but nothing could be found.
Could this be a solenoid that is starting to go bad, and what solenoid would that be?
Any help would be appreciated, thank you.
DELL-Cares
Moderator
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27.2K Posts
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March 9th, 2021 07:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
gellmotors
1 Message
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January 27th, 2022 07:00
I am having the same problem and would like to know if you can buy the sensor and replace it or what else to do. My printer is no longer under warranty
Clayton2k
2 Posts
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August 16th, 2022 08:00
What's the part number for the solenoid? No one is concerned with it's status of discontinued etc... we simply require information on the devices we own and maintain.
RachelGomez
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162 Posts
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August 30th, 2022 23:00
Solenoid Error Troubleshooting-
Make sure the machine receives the correct air pressure and flow. Make sure the shut off valve is completely open. Many solenoids will not shift correctly without correct air pressure and back pressure. Test the solenoid in the system. Do not expect the solenoid to operate correctly if the outlets are not connected to the system.
If you command the solenoid to open or close without the correct air pressure, the solenoid can go into an intermediate state that may not correct itself when the machine has correct air pressure. To move the solenoid out of the intermediate state, close the air valve and power off the machine.
Note: Do not use the machine before the air supply to the machine is correct.
A clogged exaust muffler can prevent the solenoid to operate correctly. Remove the exaust muflers from the solenoid and test the solenoid again.
Turn on the machine and use the control to activate the solenoid. You can write a simple program in MDI mode to command the electrical output to the solenoid.
Go to the I/O tab on the diagnostics screen on the control. Make sure the state of the ouput changes when it is commanded. If the state does not change, troubleshoot and fix the problem before you continue.
Listen for a clicking or buzzing noise from the coil area of the solenoid. The coil area of the solenoid is the black plastic area on most solenoids. You can also feel the clicking if you place your finger on the solenoid. If there is not a clicking sound when the solenoid is commanded, make sure the solenoid valve is connected correctly and that the electrical supply is correct. Inspect the solenoid cables to make sure they are not damaged. Make sure the solenoid receives the correct voltage. The measured voltage must be 120 VAC.
Note: Use a voltage detector or a multimeter with needle-tipped probes to measure the voltage. Always measure the voltage from the back of the connector. Always measure the voltage with the solenoid connected.
If the solenoid still does not operate correctly, disconnect the solenoid from the machine and connect it to a known electrical source. If the solenoid operates correctly, the machine has an electrical problem. Do not replace the solenoid. If the solenoid receives the correct voltage and does not operate correctly, check the solenoid coil for continuity. If there is no continuity, replace the solenoid. If the coil has continuity, go to the correct section for your solenoid.
If there is coolant leaking from any solenoid, the problem is the TSC check valve in the spindle head.
Many symptoms can be caused by contamination or debris in the solenoid. If the solenoid leaks after you tested it for correct air and power, manually activate it with a 2 mm allen key. Cycle the valve to release any contamiation or debris that may have been stuck in the valve. If the solenoid still does not operate correctly, remove the solenoid and inspect the ports for contamination or debris. Clean the solenoid with compressed air while cycling it. Some solenoids (i.e. Asco) have the capability to be disassembled in the field. See the Cleaning ASCO, SMC or FESTO Brand Solenoids section in this document. Replace the solenoid if the ports are covered in contamination or debris that cannot be removed.
Regards,
Rachel Gomez