Dell H825CDW Printer Paper Jam - No Jam Exists

GlobalAg,

The Dell Color MFP H825cdw/H625cdw/S2825cdn has a new and improved design to resolve paper jam issues. There are only four steps required in removing the paper jam. The automatic release of the lever upon opening the door allows easy removal of paper jams for fast recovery. This leaves less chances of leaving residual paper traces inside the printer. Refer to the illustration below for paper jam removal steps:

1. Open the rear cover.
2. When you hear a click sound, it is releasing the fuser roller pressure.
3. Remove the paper. It can be removed very easily.
4. Close the rear cover.

 Click the link below to download the service manual for the printer. Once opened start on page 354 for resolving paper jam issues.

Dell H825cdw Cloud MFP Laser Printer

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OP: was this ever resolved, and if so, how? Same issue here, there is no jam, I've checked all avenues as suggested, but the printer reports there is still a jam.

I have the H625cdw dell color cloud multifunction printer and had the same problem. I actually had the problem twice so far. I just replaced the paper with flatter paper instead of the bent and crooked paper and it seemed to do the trick.

Same problem but came with paper feeding failure from trayer and mpf together. 

Any solution?

CLEAN THE CTD SENSORS

Open the rear cover door and clean the CTD SENSORS using a q-tip? Are you serious?