Unsolved
1 Rookie
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3 Posts
0
721
July 11th, 2021 13:00
Dell Document Hub Email Me Stopped working
Dell Color MFP H625cdw with latest firmware version 201809120649.
One of the most convenient features of this printer is the Dell Document Hub's Email Me. I pop a document onto the doc feeder, press two buttons, and my email inbox has the scanned document.
This feature has worked flawlessly for years since I bought the printer in 2015 but recently stopped working. The printer acks like it sent the email but I never get it. I have tried checking the online Dell Document Hub, logging in and out on the printer, checking the Windows 10 Dell Document Hub app. The printer works flawlessly in every way, except this feature. All other Dell Document Hub features work: Scan, Search, Browse for Files, etc.
Unfortunately there is no way to debug this problem in Dell Document Hub. Any help is appreciated.
-Dave
Bkbrec
1 Message
1
July 15th, 2021 14:00
Scan document to email worked flawlessly up until today. Last time I tried it was probably in May or June of this year. Today, not working. I get an SMTP ERROR
016-507 SCAN JOB FAILURE
PRESS✔
Did you ever find a solution?
dac122
1 Rookie
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3 Posts
2
July 25th, 2021 09:00
No, the issue persists. This was one of the most convenient features. Sure wish there was a solution.
mrwaynemsmith
1 Message
0
August 8th, 2021 15:00
I used this all the time and thought it was awesome and never considered another printer... Please tell me this capability is not done! I've been frantically trying to find out what's going on with the email from scan feature... I reset passwords, changed emails, I'm not sure whats going on... I see its looking for an smtp server... ?!?