Dell Document Hub - 67330005

I am having this same issue, unfortunately you have to have an active warranty or spend money to speak to Dell Pro Support and they are the only ones that are able to assist with this issue.

How long has this been happening for you? This started happening on Tuesday morning for me, it happened after the power went out in the building. Not sure if this is a coincidence or not, but everything else works on the printer, I can even scan through the Dell Documents Hub App on the computer, but not on the printer itself.

Kyle, Windows isn't involved.  The dochub doesn't use Windows.  It straight from the printer to the cloud.  

Same Printer -> Printer - Dell Color Cloud Multifunction Printer H625cdw

Windows isn't involved since its Printer -> DocHub, but I'm on Windows 10, Pro.

Alright, just thought it might be a possibility, thank you for that information. That means it is probably a communication issue with Dell, hopefully we can get a reply from a Dell Agent on here.

SAME - Tuesday morning, it was flawless until then.  

If that's the case, then it's either a Dell communication issue or a Windows Update that caused this service to fail, are you able to find out what update you are on?

@liveconsulting 

Can you also let me know what model printer this is happening on and what Windows Update the computer you are trying to scan to is on? I will provide my information below.

Printer - Dell Color Cloud Multifunction Printer H625cdw

Windows Update(Windows 10 Home) - 19041.630

@liveconsulting 

Had the same issue started this week.

Any information on a solution would be appreciated.

Thanks

Nothing changed, same message, any solutions in the meanwhile

I have the same problem.
the hotline just says we can't help because your warranty has expired.

Im having the same issue with the same printer.  Tried everything and nothing is working!

I am having the same issues.   Have done the same process to the printer.   The issue seems to be on the Dell document hub.   Is dell document hub working for anyone?

Yes, that is the case for me too. The question I am wondering is, can anyone with a dell printer scan to email through the document hub feature, or are all Dell printers having this issue?  Seems to have nothing to do with anything other than Dell printers ability to communicate with the Dell hub.   COME ON DELL, weigh in here and help us get this up and running! 

Yes, I can log into the Dell printer hub using a browser, but my Dell printer errors out (67330005) when it tries to reach the hub.  It only recently started doing this (1 week or so).   I use the printer 70% for scanning to email through the Dell hub.  Without this feature working, the unit is of no use to me.  Obviously, since many of us are experiencing the same issue (reported through this forum or not) something is wrong on the Dell hub side preventing printers that were communicating fine with the Dell hub last week, to not communicate this week.  What's changed?

@dallisjc 

I believe that the application is only not working on the printer itself, when I use the application on the computer, it works perfectly fine. Basically for me, it's only when you try to initiate the scan from the printer.

Same problem started for me about a week ago. It smells like Dell effing customers over again. Swap to a different brand. I have a Brother machine in my other office that works faultlessly.