Unsolved
2 Posts
0
330
May 15th, 2022 04:00
Dell C2660dn printer offline
We have a c2660dn color laser printer that is 18 mos old. We print to it over network from Windows 7, Windows 10, and Apple OS. It has worked fine to date.
Last week it stopped printing -- appears to be connected but from all computers it is "offline." We have tried printing directly over USB and it still shows "offline." Have tried all kinds of resets and cannot get it to work.
Went to Dell support web pages and it does not even recognize our service code. Totally confused.
help
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John harper
2 Intern
•
346 Posts
0
August 29th, 2022 00:00
Finding & installing an up to date printer driver on the dell support website.
Updating your printer firmware.
Checking the print list in control panel and deleting the full list.
Check your firewall / antivirus settings to see if printer functionality is being blocked.
Greetings,
James