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211460
September 15th, 2013 11:00
Dell AIO 924 - Windows 8 compatability
I have an old AIO 924 which has been working happily for 6 months with a new Windows 8 laptop. Last week Windows exploded (or something) and I had to revert to the ex factory state. Since then I have been unable to persuade any printer driver to install.
Does anyone have any suggestions please
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PudgyOne
9 Legend
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30.3K Posts
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September 16th, 2013 08:00
Bob,
Hopefully you installed the chipset drivers for the clean installation of Windows 8.
Let's ,ake sure Norton was removed. Run the Norton Removal Tool then restart your computer.
First run Delete Print Jobs to remove any stuck print job in the queue.
Disconnect the printer.
Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.
Restart your computer. Make sure the printer is removed. Manual Printer Driver Removal
Download the Vista 32-bit drivers for Windows 8 32-bit or the Vista 64-bit drivers for Windows 8 64-bit. Install the Vista drivers in the Vista Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(powered on).
Links to the patch/drivers can be found at...
Dell 924 Photo All-In-One Printer owners thread (W7)
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Since you're using Windows Defender as default, try reading...
Allow Printer past Microsoft Essentials/Windows Defender
Rick
Greybeard0151
14 Posts
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September 16th, 2013 10:00
Rick, you're a godsend!
I really don't know what the problem was before - maybe the firewall.
Anyway, thanks very much indeed for your help.
Bob
PudgyOne
9 Legend
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30.3K Posts
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September 15th, 2013 18:00
Greybeard0151,
When you reverted back to Windows 8, did you use a recovery partition or do a clean installation?
Rick
Greybeard0151
14 Posts
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September 16th, 2013 02:00
Hi Rick.
A clean installation. The fault only allowed me to see one screen telling me the computer needed repair. Even F8 did nothing :emotion-6:
PudgyOne
9 Legend
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30.3K Posts
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September 16th, 2013 03:00
Greybeard0151,
Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.
�
�
Rick
PudgyOne
9 Legend
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30.3K Posts
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September 16th, 2013 03:00
Bob,
I suspect the problem may be because if this is a Dell Computer, the Dell System Software(if applicable) and the chipset drivers are not installed first, the computer will not know what is installed on your computer. This will cause some of the usb ports, wireless adapters, webcam and some other devices to malfunction. Once this is solved, I can help with reinstalling the printer, but will need to remove the stuck print job(s) in the queue or the printer problems will remain.
Rick
Greybeard0151
14 Posts
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September 16th, 2013 03:00
Just to clarify, This is not running wirelessly - is this info still useful? (sorry, I'm a bit of an ancient monument and am quickly out of my depth)
Bob
Greybeard0151
14 Posts
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September 16th, 2013 04:00
Rick, The computer is not a Dell (sorry!)
Under Control panel/Devices and Printers, AIO924 is shown stating
"Driver is unavailable" I have tried installing from the original
disc and also from the Dell site (R148156 andR153714) but nothing seem
to be accepted.
Having said that, I see that none of the Dell printer software is in programs.
Oddly enough there was no problem in installing when I first tried
it last April
PudgyOne
9 Legend
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30.3K Posts
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September 16th, 2013 11:00
Bob,
Glad you got it working! :emotion-21: Thanks for posting back.
Take care,
Rick
roarke88
1 Message
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December 6th, 2013 08:00
Thx Rockstar,
You came up within the last search I was going to perform in solving this problem before I walked out the door to buy a new win 8 printer at BestBuy... You are the man... Thank you for saving me some money!!
~R
PudgyOne
9 Legend
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30.3K Posts
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December 7th, 2013 13:00
roarke88,
Glad you got it working! :emotion-21: Thanks for posting back.
Take care,
Rick