Dell 968w

Hi Keith Schtoondz,

Technical devices can seem complex initially; once we master them it’s a cake walk. I will assist and guide you to get to resolution.

There are a set of Services which has to be started. These are required by the printer to scan and print the documents from the computer.

Please perform the steps below and ensure that the services required are started:

• Press the “Windows + R” to launch the run window.
• Type “Services.msc” in the run window and hit the Enter key.

Right click each service mentioned below, click properties. Set the startup type as “Automatic” from the drop down menu and click “Start”. Please click “Apply” to save the changes.

The services to be enabled are:

• Human Interface Devices (HID).
• Printer Spooler.
• RPC (Remote Procedure Call).
• RPC Locator (Remote Procedure Call Locator).
• Windows image acquisition (WIA).
• Windows Installer.

After starting the services, restart the computer and try to print from the computer. If the problem still persists uninstall the printer drivers from the computer.

 Follow the steps to uninstall the printer drivers from the computer:

1. Click “Start”.
2. Select “Control Panel”.
3. Select “Add or Remove Program” (for windows xp operating system).
4. Select the printer model Dell 968 and uninstall it
5. Restart the computer for saving the changes.

These steps will uninstall the printer drivers.

Insert the printer driver’s cd for a Dell 968 printer and install the drivers in the computer.

If the cd is unavailable use the following steps to download the printer drivers.

Download the printer driver from the link below.

http://www.dell.com/support/drivers/us/en/19/Product/dell-968w

NOTE: Please do not connect the printer using the USB cable to the computer prior to installing the drivers. Please choose the right operating system from the list under operating system.

Please copy the above mentioned link, paste it in the address bar of the new internet explorer window.

1. Select the operating system of your computer from the list.
2. Save the file to the desktop.
3. Double-Click the downloaded file.
4. Click “Yes”, when the utility prompts to extract the files.
5. Follow the onscreen instructions to complete the installation.
6. Connect the printer using the USB cable when prompted.

Try Scanning and printing the document from the computer and reply with results.

Keith Schtoondz,

Windows 8 is not a supported system. Unless DELL-Nikhil De has an idea, this may or may not work.

First run Delete Print Jobs to remove any stuck print job in the queue.

Disconnect the printer.

Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.

Restart your computer. Make sure the printer is removed. Manual Printer Driver Removal

Download the Vista 32-bit drivers for Windows 8 32-bit or the Vista 64-bit drivers for Windows 8 64-bit. Install the Vista drivers in the Vista SP2 Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(powered on).

Links to the patch/drivers can be found at...

Dell 968 & 968w All-In-One Printer owners thread (W7)

Remember virus programs and firewalls will block communications. If you did not install a virus program, then Windows Defender is the default virus program, try these instructions  Allow Printer past Microsoft Essentials

Rick