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9655
September 3rd, 2014 22:00
Dell 922 All In One Printer Cartridge Cover
I am unable to close both cartridge covers (black and color) in this printer. However, they both close when the cartridge is not inside. I thought it was unaligned but once this was corrected, it does not close. Any body else have this issue?
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hellrob
2 Posts
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November 11th, 2014 18:00
I solved my problem. It had to do with the cartridge cover. Inside the cartridge cover a piece was almost detached and was getting in the way when trying to close the cover. Had to make sure it was flat against the cover and I was able to close the cover.
PudgyOne
9 Legend
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30.3K Posts
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September 5th, 2014 03:00
hellrob,
Are you using Dell Series 5 ink cartridges?
Unplug the printer from the wall. Now remove the powerbrick for 60 seconds. This will reset any error message the printer is getting. Plug everything back in and power the printer on.
Open the printer with the power on and remove the Dell Series 5 black ink cartridge and make sure the tape is off the cartridge, then reseat the cartridge back in. Now do the same for the Dell Series 5 color cartridge. Now when you close the printer, it should print an alignment page. Any error messages?
Dell Series 5 ink cartridges have a sensor in them and cannot be refilled. Article on refilling Dell ink cartridges
They can be purchased at Staples, Walmart or Dell's website.
Black cartridge = black side(left side) Color cartridge = color side(right side)
Photo cartridge = black side(left side) Color cartridge = color side(right side)
It is also possible to get a new ink cartridge with a bad sensor. Please take it to the place of purchase for a replacement one.
Rick
Spac34
2 Posts
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November 11th, 2014 14:00
Hi! I am having the exact same problem !! Did you vet find a solution?
I powered everything off and unplugged the printer as suggested to no avail.
Any advice you have will
Be greatly appreciated ! Thanks !
Spac34
2 Posts
0
November 11th, 2014 19:00
I can't thank you enough!!! It worked!! That was exactly the problem : )