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February 20th, 2013 11:00
Dashboard Error For All in One Printer
I am unable to scan using my all in one printer. It's a Dell 926. Printer and copying part works just fine. It's just won't scan. When I go through the computer to scan it tells me I have a dashboard error. I don't know what this is or how to fix it. Any suggestions on how to fix so I can use the scanner? Thanks for any replys!
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DELL-Chinmay S
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1.8K Posts
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February 20th, 2013 11:00
Hi hallrk,
You might need to re-install printer driver and configure the printer again. Make sure the printer usb cable is not connected. Go to Start --> control panel --> programs and features --> Dell 926 Printer --> Uninstall -- > Restart your computer.
Dell ships the drivers for all printers on the Drivers and Utilities CD that accompanies each printer. The installation utility launches automatically on inserting the CD into a drive. If necessary, you can launch the installation utility manually by running setup.exe from the root directory of the CD.
Insert the printer CD and connect the printer via a USB cable connection and then turn the printer on. Double click on setup.exe and follow the prompts.
If you do not have printer CD, you may download the printer driver from link: http://dell.to/Vwj6MJ
Steps to download:
For more information on this, you may also refer to the printer manual from the link: http://dell.to/Y8M0mU
Please share the findings.
hallrk
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February 25th, 2013 07:00
This answer worked. I just uninstalled and reinstalled and the scan portion came back. Thank you. BTW I still had the disc so that made it much easier.
DELL-Chinmay S
4 Operator
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1.8K Posts
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February 25th, 2013 08:00
Hi hallrk,
I am glad that the issue is resolved.
Please feel free to get in touch in case you have any further questions.