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21912
February 4th, 2014 09:00
Can only print one document with my Dell V313w
Hi,
I have a Dell V313w ink-jet printer installed via WiFi. I use Windows 7, 64bit, with all the recent updates. The printer uses the latest firmware and the PC the latest driver (downloaded from dell).
When I boot my PC, start Word, print one document, everything works fine.
But, when printing the next document, it ends up in the printer queue, but is never printed. The printer makes some noise, but the document is not printed. The print spooler service is running. The ducument is on the printer queue, but cannot be deleted or resumed.
Now, when I reboot by PC the document gets printed!?
What is wrong?
/Johan
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PudgyOne
9 Legend
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30.3K Posts
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February 4th, 2014 09:00
Johan,
In a recent batch of Windows Updates, Microsoft installed Internet Explorer 11. IE11 had been causing printer problems.
Open Internet Explorer, click on Help, then click on About Internet Explorer. It should show the version there. If you have IE11, then go to control panel, Windows Update, Installed Updates, look for Internet Explorer 11. Click on Internet Explorer 11, uninstall.
Restart the computer, when prompted. Then see if your printer works.
Rick
farzandell5
2 Posts
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February 4th, 2014 11:00
Hi
You are totally right, uninstalling IE11 makes the printer work just fine. Strange...
Do you know if the will be an updated printer driver, or an updated IE11?
Regards
/Johan
PudgyOne
9 Legend
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30.3K Posts
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February 4th, 2014 13:00
Johan,
This was reported to Microsoft, so hopefully Microsoft will correct this.
Rick
presario007
1 Message
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February 6th, 2014 23:00
PudgyOne
9 Legend
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30.3K Posts
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February 7th, 2014 02:00
presario007,
In a recent batch of Windows Updates, Microsoft installed Internet Explorer 11. IE11 had been causing printer problems.
Open Internet Explorer, click on Help, then click on About Internet Explorer. It should show the version there. If you have IE11, then go to control panel, Windows Update, Installed Updates, look for Internet Explorer 11. Click on Internet Explorer 11, uninstall.
Restart the computer, when prompted. Then see if your printer works.
Rick