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September 22nd, 2017 02:00

C3760dn Duplex causing paper jams 050-011

My Dell c3760dn has started jamming every time I use the duplex printing. It jams as it takes the paper back into print the other side. I have dismantled what i can and cleaned/ checked for anything obstructing the path. Also ran the CE mode tests which seemed to be ok.

I get the error 050-011 when the jam occurs. Otherwise the printer works absolutely fine.

Any advice would be appreciated as dell technical support line don't want to help!!

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9.4K Posts

September 22nd, 2017 13:00

Hi clarendonj34,

Thanks for posting.

Here is some information you may find helpful:  http://dell.to/2xu9sn8

October 15th, 2017 02:00

I have tried all those steps shown but all checks out ok and it still jams up!

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