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July 8th, 2017 18:00
C1765nfw, Error Code 009-654. 2440000
Error Code 009-654. 2440000. Cleaned CTD sensor. no change. same error code.
Removed printer and download driver and firmware again. When I right click on exe files it unzips but nothing else happens. That said, device manager sees printer and says drivers up to date.
Before the fatal error there were other issues: continued making noise like paper feeding after print job was done and paper not feeding. Frequently would not talk to computer (connected via USB). Instructions sent to print and printer remains in copy mode.
Thanks for your help.
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lbl7
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October 5th, 2017 15:00
I have the same problem with an older printer 1355cnw. Exact same symptoms. Called Dell and rep
there said she didn't know much about printers but said that this error code seemed to be related to
a cleaning issue but couldn't say where in printer or what to do. If an error code is specified then it should indicate exactly what the problem is unless it just stands for "time to junk your printer".
I'm out of warranty so looking for an answer out there. No answers at Dell.