Unsolved
This post is more than 5 years old
1 Message
0
2823
March 5th, 2019 08:00
C1760NW, document hub fails to connect, resolved
I previously used Dell Document Hub app to print from my Android phone to a C1760nw printer. After replacing my router, the Dell Document Hub app fails to connect to the printer. I can print from my Windows 10 Dell laptop with no problem. When I open the Device Monitor in the Document Hub app, it clearly shows my printer in the 'ALL PRINTERS ON 'OFFICE NETWORK' list, but when I try to select that printer it fails to connect. Any suggestions?
Fix = I changed the printer to Auto TCP/IP and everything cleared up. New IP address and Document Hub was happy.
No Events found!
saxophone2121
1 Message
0
February 19th, 2020 10:00
I had this issue. Solved, for me by switching off android mobile's VPN.