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5770
June 8th, 2018 22:00
B1265dnf, Scan Assistant not working after window update
USB connected, remove and reinstalled the most recent drivers, it can print but not scan, when open Dell Scan Assistant it have error message says something like "Can not detect device, make sure it turn on.....
" I used Paint program and Dell printer management (Control Panel-Devices and Printers, double click on printer icon) and it scans fine, but non of these have scan to PDF feature, only to image files. I'd love to get the Dell Scan Assistant back to working condition because it has scan to PDF feature so I don't have to take an extra step to convert to PDF. Please Help....Thanks.
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asfsa
4 Posts
0
June 15th, 2018 08:00
https://www.dell.com/community/Printers/B1265dfw-suddenly-won-t-scan-to-PC/m-p/6092522/highlight/false#M88290
toutout
4 Posts
0
July 25th, 2018 11:00
I found a solution to use the scan.
It is necessary to use the application "Scanner" on Windows 10 it works perfectly
toutout
4 Posts
0
July 25th, 2018 11:00
and my next printer will not be a Dell
buckeyegal99
1 Message
0
August 27th, 2018 06:00
How do you do this?
When I use scanner through the control panel it won't allow save as pdf or the typical security options given through the scan assist.
Lazyg33k
1 Message
0
December 10th, 2020 07:00
@Virusjae the solution is to connect your printer via DHCP into your network or directly to your computer
and use the application in advance mode of dell and add a new printer with the ip and the
Dell B1265dnf Laser MFP
driver after i do this ill be abble to open the scan program without problem
feel free to ask me question if need have a good one
DHAP6
2 Posts
0
January 20th, 2021 15:00
BTW, I'm network connected, not USB.
DHAP6
2 Posts
0
January 20th, 2021 15:00
The solution is to use the original software that came with the printer, my disk is dated April 2013, and the Scan Assistant software is ver 1.04.39 dated 2/20/13. You have to uninstall all the printer software including scan assistant, uninstall the printer in devices, reboot to be safe. Then reinstall with the original software. Seems I had a newer ver 1.04.52 dated 12/18/14 - that's the one that did not work. Figured it out as I had a laptop with the older version that continued to work. It was NOT enough just to run the disk without uninstalling everything first, I tried that. BTW, the version on Dell's web site is the newer one, setup has a date of 8/13/15. Now I did not try uninstalling everything and reinstalling the new version - would be curious if that worked. Also my system with the newer version worked fine up until a few weeks ago when a MS update occurred. Would be curious if the new version works with an uninstall and reinstall. Network connected, not USB.