Unsolved
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3 Posts
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191
June 14th, 2024 17:50
Windows Hello with lid closed
I've upgrade to a new Precision 7680. Windows Hello Face only detects my face when the laptop lid is open. When it doesnt work and I try to Improve Recognition in windows, the camera feed comes on as well as the IR light on the camera but windows does not recognize my face. My setup is with a WD19DC dock and an external IR camera worked with my previous Precision laptop. I'm on Windows 10 22H2.
I've tried the resolution from https://www.dell.com/community/en/conversations/xps/windows-hello-with-lid-closed/647f848bf4ccf8a8de36e154?commentId=647f9811f4ccf8a8deb2f7d5#M92459 with no success. The registry key was not already there but adding it did not change anything. I've also tried to disabling the internal camera as well as disabling "Enable Lid Switch" in BIOS.
heikkuri
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104 Posts
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June 23rd, 2024 10:48
I keep my lid always open. IR camera is in the lid. No any lid tuning from BIOS. PC runs also cooler when lid is open.
My power options:
Control Panel\All Control Panel Items\Power Options\System Settings When I close the lid Do nothing On battery and Plugged in.
I use two 27" external displays with WD19DC. Windows key + P => Second Screen Only.
My native laptop screen is always black.
Windows Hello Face is a bit tricky. The distance from face to camera must be correct.
If you are a long time away from PC you must first click the mouse to wake up the infrared camera.
Two red lights are on when you try to use the Windows Hello Face?