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July 27th, 2024 11:32
Service Tag not fully recognized on Dell Website
I have recently bought a used Dell Precision 5530 and when I try to go on Dell Support Website, it detects my laptop correctly but it says following:
See issue highlighted in yellow.
Please can you advise what is the issue? Why my laptop is not being fully recognized?
Thanks
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ejn63
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28.6K Posts
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July 27th, 2024 11:35
That is a question your seller needs to answer. If you do not get a satisfactory answer, return the unit for a refund.
bmf073
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July 30th, 2024 12:11
@ejn63 thanks but the laptop is out of dell warranty...its a used one sold with seller warranty. Will it really matter? The Service tags works using Support Assist app and I am able to download drivers etc but the warranty info is not available(which I am not bothered about anyway). I was jsut thinking if anyone can tell me why this error of service tag happens?
ejn63
10 Elder
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28.6K Posts
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July 30th, 2024 12:21
The only thing to be careful of is setting any security such as powerup or drive passwords -- if you do and lose them, you will not have access to having them reset by Dell.