1 Rookie
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2 Posts
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1553
March 1st, 2022 05:00
Screen Freezes until I close and open the lid.
Occassionally while I am using my computer the screen will freeze until I close and open the lid. The computer continues to run normally while the screen is frozen. I've updated the graphics drivers and Dell Support Assist did not find any issues. I've tried googling the issue but using the term "Freezes" in a computer troubleshooting search provides way too many unnecessary results. Has anyone run into this before? It's a Dell Precision 5550.
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DELL-Chris M
Community Manager
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56.9K Posts
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May 18th, 2022 06:00
Update = After verifying ownership and completing troubleshooting, a DELL agent setup service.
DELL-Cares
Moderator
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27.1K Posts
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March 1st, 2022 12:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
Jordancyre
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2 Posts
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March 11th, 2022 07:00
So Dell has been working with me on the issue and it appears that I have more problems than just my computer freezing. It's likely a hardware issue with the gfx card but I am also having Docking station issues, mismatched service tag, BIOS Diags don't see anything wrong... The Dell team is currently working on it.
Felix4711
1 Message
0
November 10th, 2023 10:15
I have this problem with my XPS 9500 (i7/FHD+/1650Ti) too. Unfortunately, ProSupport has expired for 2 weeks...
All Divers/FW are up to date. Any idea how can I fix it myself?
Jon3342
1 Rookie
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2 Posts
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December 23rd, 2024 00:00
@Jordancyre did You got a Solution?
Jon3342
1 Rookie
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2 Posts
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February 9th, 2025 12:04
Hello, I have the same issue please @DELL-Cares @DE LEUT @Jordancyre