14 Posts
1
808
February 19th, 2023 05:00
Realtek SoundWire HW Audio Codec slow boot
Dell Precision 5760, slow boot with enabled Realtek SoundWire HW Audio Codec.
when i disable Realtek SoundWire HW Audio Codec in device manager booting is 40 seconds faster!
i have testet different drivers:
best found driver has a delay of 20 seconds: Realtek-Audio-Driver_HH84T_WIN_10.0.66.160_A06.EXE
with all other drivers i have a delay of 40 seconds.
similar problem here:
https://www.dell.com/community/XPS-Desktops/XPS-8930-Realtek-audio-driver-2021-slow-boot/td-p/8053649
i never had a laptop that needs so much time to boot.
No Events found!
onursen
14 Posts
0
July 25th, 2023 11:00
success, today i installed Realtek-High-Definition-Audio-Driver_TT1D9_WIN_10.0.220.1_A81.EXE
now reboot is fast, with enabled soundcard delay is about 5 secs (in previous driver version there was a delay of 50 seconds).
M120
1 Rookie
•
24 Posts
0
April 1st, 2023 05:00
Having the same problem on my XPS. Disabling the Realtek driver literally boosts boot time by almost a minute.
onursen
14 Posts
0
April 2nd, 2023 06:00
only reboot is delayed, normal boot (shutdown and boot) - seems always to be fast.
I'm disappointed too. I'm surprised that so few complain about this fact. every customer should notice that.
pthacks
1 Message
0
April 12th, 2023 08:00
Extremely slow boot times on the Precision 5760 here as well. I don't see a "Realtek SoundWire HW Audio Codec" in device manager to disable.
Are the other users having trouble with slow boot using a dock as well? I've had problems with my dock since day one, often having to unplug and restart the dock multiple times to get the dock to recognize the laptop has been plugged in. The laptop seems to boot slightly faster when not docked.
onursen
14 Posts
0
April 18th, 2023 12:00
i dont have a dock. - you can see Realtek SoundWire HW Audio Driver here...
Today i installed new bios+Driver - The problem is still present.
XPS_17_9710_Precision_5760_1.19.0.exe
Realtek-High-Definition-Audio-Driver_KK8TR_WIN_10.0.212.1_A53.EXE
DELL-Cares
Moderator
•
27.1K Posts
0
April 28th, 2023 21:00
Hi,
I'm Geoffrey, one of the Supervisors at Dell Social Media Support. I’m writing to you regarding the interaction you had with my team.
I'm sorry for the inconvenience caused. I do understand your concerns and would have felt the same if I were in your situation.
We had this case reviewed with the product engineering team, and they are working on this. As per the update, the next audio driver release will resolve the issue. The ETA is in the month of July.
We will proceed to archive the case for now. In the meantime, if you have any questions about this service, please contact us. We will be happy to assist you. Thanks again for your time and patience.
Thank you for your patience and understanding.
Best Regards
Geoffrey
Supervisor
Dell Social Media Team