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June 8th, 2024 13:46

Random balck screen flashes on Dell precision 5540

Hi, I just bought this Precision 5540 workstation used, and it turns out there is something wrong with the Intel 630 gpu. I experience random black screens for half a second. I cannot find any pattern it is really random. I went on event viewer, and that's where it showed me that I had this error:

Device PCI\VEN_8086&DEV_3E9B&SUBSYS_09061028&REV_02\3&11583659&0&10 had a problem starting.

Driver Name: display.inf
Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}
Service: BasicDisplay
Lower Filters: 
Upper Filters: 
Problem: 0x0
Problem Status: 0xC00000E5

Any advice would be appreaciated. I can still bring back the device if it is broken but I bought it at a good price so I hope to keep it. 

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28.6K Posts

June 8th, 2024 15:29

You can try removing and reinstalling the video drivers (reboot between), or you can try a clean reinstall of Windows, followed by the chipset and video drivers.  if that doesn't solve the problem, return the system for a refund.

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