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October 31st, 2024 20:16
Precision 7750, USB-C and HDMI monitors with WD22TB4 dock
Last May, my work provided me with a Precision 7750 and two Dell S2722QC monitors. They also set me up with a WD22TB4 dock. When we initially connected everything, we discovered that the monitors did not have DisplayPort inputs, just two HDMI and a single USB-C display input. So, we connected one monitor to the USB and one to the HDMI.
Initially, this didn't work, but we updated the firmware on the dock and magically, I had two working monitors. I continued this way until a couple days ago when I switched offices. I unplugged everything and got set up in the new office. Connected both monitors the same way they were connected in the old office, using the same cables. Now, I can only have one monitor on at a time.
If both the USB-C and the HDMI are connected, the HDMI monitor receives no signal. If I disconnect the USB-C, then the HDMI monitor works just fine.
We double checked all the firmware, but everything is up to date.
I grabbed a different dock (same model), wondering if maybe the dock had gone bad. Each time I boot my laptop while using the new dock, I get a message saying that USB-C and HDMI cannot be used at the same time.
I understand what it's saying, but I was able to do it without issue for over five months. What's changed suddenly that is prohibiting me from continuing to do so?
For now, I found a DisplayPort to HDMI converter and have connected the HDMI monitor into it. This limits me to 1920x1080 resolution on that monitor, but at least I'm able to work.
Any ideas?



ECharles
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November 3rd, 2024 03:07
Have you checked the settings on the monitors? This sounds like a simple fix, but one of the two monitors needs a setting change.
If nothing else changed when you moved offices, have you tried swapping monitors - which is the only thing that could have changed - so swap the USB-C and HDMI monitors.
Here is the link to the manual https://dl.dell.com/manuals/all-products/esuprt_electronics_accessories/esuprt_electronics_accessories_monitor/esuprt_monitor_s_series/dell-s2722qc-monitor_User's-Guide_en-us.pdf