Precision 7680 Fingerprint reader stopt working

Question

Windows 1 doesn't recognize the fingerprint reader on my Dell Precision 7680 since yesterday. In setting Windows reports: Windows 11 could not find a compatible driver for Windows Hello Fingerprint.

I re-installed the Dell ControlVault 3, all other drivers are up-to-date. Windows is up-to-date. In services the Windows Biometric Service restarted. Dell SupportAssist doesn't show a test for the fingerprint hardware.

The laptop still has ProSupport. Is this a hardware issue or software issue? How to fix it?

Erik12345678 · Answer

In de Eventviewer under Applications and Services logs -> Microsoft -> Windows -> Biometric  The Windows Biometric Service failed to start its secure component. Reason for unavailability: 76. The operation failed with error: 0x80070032.

cloudssundry · Answer

Uninstall the fingerprint sensor from the biometric device, delete the driver, then restart your computer and reinstall the driver.

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Precision 7680 Fingerprint reader stopt working

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