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February 24th, 2022 00:00

Precision 7560 and WD19 - USB device not recognized

I have a Dell Precision 7560  connected to a WD19 docking station.

 

Some days it is working flawlessly, but then some days it is constantly notifying me that "USB device not recognized" every other second. 

If I look in the event log

It is sending this event about 30 times a second:

"[tid = 0x2B38, pid = 0x10A4] - NV GPUs detected"

Yesterday, I uninstalled all NVIDIA drivers and rebooted a couple of times, and the rest of the day it worked fine. 

This morning the problem reappeared, and the uninstall of the NVIDIA driver has not solved the problem. 

Has this been seen before, and if so, what can be done to resolve it?

 

Some details:
Windows 10
Bios version 1.7.0
WD19DCS   01.00.17.01

BR
Sveneb

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17.6K Posts

March 14th, 2022 08:00

Update = After completing troubleshooting, a DELL-Cares agent setup a part replacement that is in Process.

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