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4 Posts

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July 26th, 2025 17:56

Precision 7560, no power, bad motherboard?

Warranty January 30, 2022 to January 30, 2025. This was working perfectly before I went away for 10 days. It was then powered off and stored in a cupboard.

On return it started normally, plugged into mains charger via the co-ax. I received a notification that Dell Update needed to install 3 updates (I already did the latest BIOS update, before going away). OK'd that and carried on. I then received a low battery power notification to connect a charger. Apparently I had removed the mains input from the charger before going away. Plugged that in, and the machine shut down, with absolutely no signs of life since - no LED, no fans nothing. 

Thinking perhaps CMOS had been corrupted, I tried the reset procedure. No change. Done the flea power discharge etc. 

I have since stripped the machine, removed and a few hours later, replaced the CMOS battery. All back together with no problems, and still dead. I have 2 180w chargers and 1 240w, all correct. I am fairly sure there is a motherboard short which temporarily shuts them down. The plugs and power coax socket look perfect. USB-C Thunderbolt charging also does nothing. It mostly leads a pampered desktop life.

Can I send the board for testing and repair/or exchange (in UK) or what? It's a complicated laptop and a fair amount of work which I'd prefer to DIY for cost reasons. I am suspect this is going to be horribly expensive if a Dell tech does the whole strip/repair/rebuild. 3 year warranty cover ended in February this year. It had already had a mobo replacement the previous year. 

3 Apprentice

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649 Posts

July 27th, 2025 09:48

Hi

I live in the UK, Heart of England. 

The internet reports....

https://www.perplexity.ai/search/dell-repairers-in-the-uk-for-m-hpw3ku47TKaHlFsL4N1Rpw

Covering Canterbury to Carnegie, so a few phone calls to make methinks.

Since you have a budget...

https://www.dellrefurbished.co.uk/?type=&page=category&action=&id=store-ws&mode=&search_query=&category=&chassis_type%5B%5D=Laptop&model_f%5B%5D=Precision+7560&thumb_sort=store_price.asc

and already opened up the current one...

A re-furb and move your good internals, Storage and Ram as needed, limits the spend to sub £900, which is a bench mark for any repairs, and possibly a better turnaround time factor?

10 Elder

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28.6K Posts

July 26th, 2025 18:08

One way or another, the mainboard needs to be replaced.  This will be expensive no matter who does the work.

The terminology suggests you  may be other than in the US, but you may want to look for a repair shop that can do board level troubleshooting and repair, which may come out less expensive than a board replacement.  In the US, parts-people.com is one such source.

3 Apprentice

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649 Posts

July 27th, 2025 09:15

Hi

Cannot match the 5670 model.  It is dis-continued.  Not only that but it does not exist.

There is no match for that Service Tag or product ID.
Please try again, auto-detect or choose from all products.
 
Which may make repairs a bit tricky.

1 Rookie

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4 Posts

July 27th, 2025 09:33

@anne_droid​ Argh, Typo! I was tired and hot...
It is a

Dell Precision
7560.
<Private data removed from public view. DELL-Admin>

I live in the UK. 

My apologies. Right numbers, wrong order, in the OP. I seem unable to edit or correct my mistake.

(edited)

1 Rookie

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4 Posts

July 27th, 2025 17:00

Thankyou for the suggestions. I don't have that much of a budget! I guess I need to find a component level test/repair specialist, or buy s/h. 

Regards/ Tony 

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