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July 12th, 2024 22:56

Precision 7560 - Intel UHD drives not working

I have problem with Intel UHD ( Generic and Dell-OEM Drivers )

- All Pre_Windows application like Bios_Setup and Dell Diagnostic  System are displayed correctly ( so display hardware is fine )

- If i disabled Intel UHD in bios , my RTX A5000  works correctly ( so display hardware is fine )

- all Firmwares and  drivers  are UpToDate !

but  I got : 

Device PCI\VEN_8086&DEV_9A70&SUBSYS_0A691028&REV_01\3&11583659&0&10 had a problem starting.

Driver Name: display.inf
Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}
Service: BasicDisplay
Lower Filters: 
Upper Filters: 
Problem: 0x0
Problem Status: 0xC00000E5

Device PCI\VEN_8086&DEV_9A70&SUBSYS_0A691028&REV_01\3&11583659&0&10 had a problem starting.

Driver Name: oem37.inf
Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}
Service: igfxn
Lower Filters:
Upper Filters:
Problem: 0x0
Problem Status: 0xC00000E5

you can find Display screen Image and System Diag logs  here : 

System Logs : 

Logs and Images

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29.6K Posts

July 12th, 2024 23:22

With the Intel GPU enabled (the discrete one disabled), what does the firmware (F2 at powerup) screen look like -- OK, or faulty?

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July 13th, 2024 02:13

@ejn63​ I can't find any option in Bios to disable discrete  GPU but ... in all condition of Hybrid Graphic ( Enabled and Disabled )... firmware and pre_windows apps are works

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July 13th, 2024 02:17

@ejn63 Attention :

Windows 10 / 11 probably work without installing Intel UHD and Nvidia drivers !!!!!!

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