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2371
March 8th, 2021 11:00
Precision 5750 lock screen timeout-idle timer
Spoiler
Precision 5750 laptop, new out of the box, Match 2021. Nothing installed, required settings only. The laptop logs out after less than a minute of idle time. Requires a password to log in. I have changed all power settings(sleep/hibernate), including the lock screen timeout setting that requires a regedit change just to be viewable/changeable. Any thoughts where this is coming from?
Precision 5750 laptop, new out of the box, Match 2021. Nothing installed, required settings only. The laptop logs out after less than a minute of idle time. Requires a password to log in. I have changed all power settings(sleep/hibernate), including the lock screen timeout setting that requires a regedit change just to be viewable/changeable. Any thoughts where this is coming from?
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Smiley2.0
1 Message
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March 11th, 2021 13:00
Check in the Dell Optimizer, Proximity Sensor, Turn Off "Walk Away Lock" or change the number of seconds under the Set Lock Timer.
DELL-Cares
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27.3K Posts
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March 9th, 2021 05:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
schilke123
2 Posts
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March 18th, 2021 10:00
smiley2.0 thank you for your response. This corrected the issue. I am a little surprised that this is a feature. Is this level of security necessary for a logout in 1 minute idle time? It is not made clear the optimizer is where this setting is coming from and most would likely go to sleep/timeout settings in Windows 10. Unless I am not like most. I was contacted via private message by Dell, yes, responded with pertinent information, no response from Dell. Received a survey asking for my service experience instead.
I hope this thread helps someone else. I found no other posts that referenced the optimizer app as the cause for a 1 minute screen timeout/proximity sensor. Seems liek it should not be a default setting for an out of box laptop.